Customer Satisfaction Questionnaire

Customer Satisfaction

We'd like to hear from you regarding how your experience was with urbantonic. Please take a moment to fill in this questionnaire. Upon completion you will be given 10% off your next hiring order.

Name*
FirstLast
Contact Number
Email*
Date of Event*
How did you hear about urbantonic?*
What services did you acquire from urbantonic?*
- Staff
- Hiring
- Beverage service
- Full event services
You may choose as many options as are relevant
Quoting & Invoicing Service Levels
Who handled your enquiry
How would you rate your overall experience?*
Please select which statements you agree with
- Contacting an urbantonic representative was simple
- My quote was sent to me promptly
- The quote was straight forward and easy to understand
- The quote included all specified items
- My invoice was sent to me promptly
You may choose as many statements as you wish
General Service Levels
Please select which statements you agree with
- I felt at ease dealing with urbantonic
- urbantonic staff were available for any queries I had
- urbantonic staff were accomodating and helpful
- I would recommend urbantonic to others
- I would like to use urbantonic in the future
- I believe urbantonic offers value for money
- I enjoyed my overall experience with urbantonic
- urbantonic went the extra mile to help me
Please select as many statements as you wish
If you have any additional comments on how we can improve our service levels please feel free to fill them in below:

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Customer Satisfaction Questionnaire

Customer Satisfaction

Quoting & Invoicing Service Levels

General Service Levels